Our Current Training Courses

At present, we have over seventy courses available at the Center. We can work with your organization to provide these as stand-alone core courses to address specific needs and requirements, or we can work with you to establish a comprehensive leadership or managerial development program. Or any option in between. We also offer a variety of certificate programs (also listed below).

Based on your specific requirements and needs we can provide quotes for providing any single course, a set of courses or a full program. If your developmental needs are presently undefined, we can even assist by conducting a preliminary or complete training needs assessment. Presently, our courses include:



 

Certificate/Certification Programs

- Certified Knowledge Manager (CKM) - Certified Knowledge Leader (CKL) - Certified Knowledge Agent (CKA)™ - Certified Innovation Manager (CIM)® - Certified Lessons Learned Coordinator (CLLC)™ - CKM Instructor (CKMI) - Knowledge Management Specialist (KMS) - Chief Knowledge Officer (CKO) - KM Bootcamp - Business Process Reengineering - "Trained Spotter"™ (Contact us for information about program content)

Strategy

- Strategic Planning - Scenario Planning & Forecasting: Planning the Future - Strategic Management - Strategic Marketing - Strategic Partnering for Competitive Advantage

Performance Improvement

- Measuring Organizational Performance: Concepts & Applications - Organizational & Process Mapping - Building & Implementing a Balanced Scorecard - Outcome-Based Performance Measurement - Project Management - Creative Decision Making - Creative Problem Solving - Partner Power for Teamwork - Setting the Stage for Facilitating Meetings

Organizational Improvement

- Organizational & Process Mapping - Strategic Thinking & Problem Solving - Strategic Systems (Systems Thinking) - Organizational Design: Redefining Organizational Structure - Organizational Excellence: Linking Strategy & Process - Knowledge Management - Business Case Analysis - Valuing Diversity in Today's Workplace - Employee Empowerment That Works

Leadership Development

- Career Transitions: Introduction to Supervision & Leadership - Strategic Thinking & Problem Solving - Strategic Systems (Systems Thinking) - Setting & Achieving Goals - Constructive Conflict Resolution - Ethical Leadership - Influential Leadership - Coaching Essentials - Empowering Delegation

Organizational Change

- Leading Change & Change Management - Understanding Organizational Change - Strategic Thinking & Problem Solving - Strategic Systems (Systems Thinking) - Scenario Planning & Forecasting: Planning the Future

Professional Development

- Managing Multiple Priorities & Your Time - Meeting Facilitation Skills - Advanced Brainstorming Techniques

Customer Service

- Customer Satisfaction & Service - Satisfaction Through Service: World Class Customer Service Every Time!!!